FAQS

Frequently Asked Questions (FAQs)

1. How do I place an order?

Placing an order is simple! Just browse our store, select your desired items, and add them to your cart. When you're ready, proceed to checkout and follow the instructions to complete your purchase.

2. What payment methods are accepted?

We accept a variety of major payment methods, including:

• ✅ PayPal
  

3. What is the estimated shipping time?

We offer standard shipping with an estimated delivery time of 4-10 business days. Once your order ships, you'll receive a tracking number to monitor its progress.

4. Do you offer international shipping?

Absolutely! 🌍 We ship worldwide. Delivery times may vary based on your location, and international orders may incur customs fees, which are the buyer’s responsibility.

5. How can I track my order?

After your order has shipped, we will send you a tracking number via email. You can use this number to track your order through our shipping partner’s website.

6. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact our support team within 48 hours of delivery. Include your order details and photos of the item, and we’ll assist you with a replacement or refund.

7. What is your return and refund policy?

We have a Return & Refund Policy that allows returns within 30 days of delivery. Items must be in their original condition. For full details, please visit our Return Policy page.

8. Can I cancel or modify my order after it's placed?

Orders can be canceled or modified within 12 hours of purchase. After this period, we are unable to make any changes.

9. How can I reach customer support?

Email: help@easttraditions.com
Working Hours: Monday – Friday, 9 AM – 5 PM (Central Time)
Support: 24/7 email support (responses during working hours)

Company Details:
Business Name: East Traditions
Registered Address: 124 City Road, London, EC1V 2NP, United Kingdom