Return and Refund policy

Effective Date: 24/04/2025

At East Traditions, we value your satisfaction and stand behind the quality of our products. If you're not completely happy with your purchase, we offer a clear and fair return process.

✅ Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

  • Item is in original condition
  • Unworn, unused, and with all tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase (e.g., order confirmation or receipt)

📦 How to Start a Return

To initiate a return, please contact us:

📧 Email: help@easttraditions.com

Once your request is approved, you will receive:

  • A return shipping label
  • Instructions on how and where to send your package

❗ Note: Returns sent without prior authorization will not be accepted.

🚫 Damaged or Incorrect Items

Please inspect your order upon delivery. Contact us immediately if you receive:

  • Damaged or defective products
  • Incorrect items

We will investigate and provide a replacement, refund, or other suitable solution.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, plants, flowers)
  • Custom or personalized products
  • Personal care items (e.g., cosmetics, skincare)
  • Hazardous materials (e.g., flammable liquids or gases)
  • Sale items or gift cards

If you're unsure whether an item is eligible for return, contact us before purchasing.

🔁 Exchanges

We do not offer direct exchanges.
If you’d like a different item, please return your original order and place a new one once your refund is processed.

💸 Refund Process

Once your return is received and inspected:

  • You’ll be notified of approval or rejection
  • If approved, your refund will be issued to your original payment method within 10 business days

🔁 Note: Your bank or credit card company may take additional time to post the refund.

If 15 business days have passed since refund approval and you haven't received it, please contact us.

📩 Contact Us

For any return-related inquiries:

  • 📧 Email: help@easttraditions.com
  • 🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
  • 📬 Support: Available 24/7 via email (responses during business hours)

🏢 Company Information